Frequently asked questions

Find an answer to your question by reading below. If you still need help, please contact us!

December 2023/January 2024 Update

Why is almost everything out of stock?

We're in the process of moving warehouses to our home base of Columbus, Ohio. During this time, most products will show as out of stock. Once we get settled in our new space, we'll be updating the online store!

What this means if you are shopping now:

  • If an item shows out of stock, it means it's in transit to our new warehouse. That item won't be available for purchase until we re-launch the store in mid-January.
  • If an item shows as available, that means it's already at our new warehouse and available for purchase today!

Why did you move?

We're a teeny tiny family-owned business based in Ohio. We wanted to be more hands on with the products we make. Instead of having a 3PL ship out orders, we will now be able to hand pack and oversee each order!

Why should I care?
  • Faster shipping times
  • Ability to maintain low thresholds for free shipping
  • Stable prices
  • Every order is handled by our loving team 🩵

Product information

What size should I buy?

We carefully measure and fit each size to correspond to the age range. When in doubt, check out our size charts here.

All infant and toddler sleepwear is designed to be worn snug to the skin.

How should I care for my products?

Each product will have it's own care instructions, so please check the individual product page. It's also printed on the interior of the garment.

Some general guidelines:

  • Turn garment inside out
  • Wash with like fabrics
  • Machine wash on cold using gentle cycle
  • Use a gentle detergent
  • Air dry or tumble on low

Do you use flame retardants?

Nope! Every product we make is independently tested by an accredited 3rd party lab to comply with all CPSC regulations.

Why do some of the garments have a different fit or feel?

Hand sewn garments mean there can be minor variances between items. All of our products are designed to fit the age range and built to last.

Every new batch order is custom dyed, cut, sewn, and printed (if the design contains a pattern). Fabric may have a slightly different feel from batch to batch, as this is a normal occurrence when crafting custom clothing.

Where is Coconut Pops based and where is the clothing made?

We're based in Columbus, Ohio. We partner with suppliers across the globe, including Thailand, China, and India.

Order information

Can I edit my order?

Due to how fast we get orders out, we cannot edit/change an order once placed.

How can I exchange or return an item?

All exchanges and returns must be done online through our portal here.

What is your exchange and return policy?

View our Exchange and Return Policy here.

Something is wrong with my order (wrong size/missing item/damaged item).

If you received the wrong item or it's damaged, please start here.

If you are missing an item from your order, please email us: support@coconutpops.com

What items are eligible for return?

Please review our Exchange and Return Policy here.

In general, to be eligible for an exchange or return, items must be unused/unworn/undamaged and have original tags and packaging.

Exclusions include:

  • Gift cards
  • Final Sale items
  • Clearance items
  • Bundled items that are offered as a discounted package
  • Items damaged by improper care

Shipping information

Do you ship internationally?

At present, we only ship within the contiguous USA plus Alaska and Hawaii.

We do plan on shipping internationally soon. Sign up for our newsletter for updates (bottom of page)!

How much is shipping?

Lower 48

  • $5.95 Standard Shipping (4-6 days)
  • $9.95 Expedited Shipping (2-4 days)
  • Orders $25+ receive free Standard Shipping (4-6 days)
  • Orders $75+ receive free Expedited Shipping (2-4 days)

Alaska and Hawaii

  • $13.95 Standard Shipping
Where is my order shipping from?

Orders ship directly from us in Columbus, Ohio!

Pricing and promotions information

Do you price adjust?

We do not make price adjustments or retroactively apply any promos/codes.

Are there any final sale items?

Yes. Final sale items may include anything marked down over 30%, bundled items, or similar promotions, and gift cards.

Rewards information

How do I access or join Coconut Pops Rewards?

You can access your account or sign up for a free account by clicking here.

What are the benefits of an account and how do I earn points?

We created the rewards program with two things in mind: simplicity and value.

You can earn points the following ways:

  • Creating an account
  • Following us on Instagram
  • Sharing your birthday
  • And, of course, shopping the store

Points accrue and you can easily apply them towards future purchases!

We plan on launching a tiered VIP program in 2024. Rest assured, any points earned now will be accounted for once we launch the program!

How does the $10 referral bonus work?

You can share a $10 promo code with your friends using your unique referral link (located in your rewards dashboard).

Once your friend uses this code to make a purchase, you'll receive $10 as well!