Gifting has never been easier
Send the perfect gift to your favorite family this Christmas. Plus, you can choose when and how they receive your gift note!
Easy and flexible
General Policy
1
General Policy2
Returns3
Exchanges4
Start an Exchange or Return5
Exclusions6
Outside the USA?7
Price Adjustments8
FAQ9
Holiday Return WindowThe following is applicable for orders within the USA:
You have 30 days after order fulfillment to initiate an exchange or return.
Once initiated, you'll have 10 days to return the item(s).
A flat-rate fee of $5.95 per return label will be deducted from your refund amount. This is waived if you opt for an exchange.
To be eligible for an exchange or return, items must:
If an item is exchanged or returned without it's tags attached and/or missing packaging, a $10 restocking fee per item will apply.
There are exclusions which can be found further below.
Your refund will be processed once we receive the returned item(s) at our warehouse.
Opt for an exchange and you'll be able to exchange for a new size/color right away. Best part? Once you ship your unwanted item, your exchanged item will be fulfilled, cutting down on time between orders!
Ready to exchange for a new item? Let's do it! Click here to get started.
To initiate an exchange or return, simply click here and follow the prompts.
Please note that all exchanges and returns must be done online by clicking the link above. If you have issues during the process, please reach out so we can troubleshoot!
The following items and scenarios are excluded from the General Policy:
We are now shipping to many countries outside the USA! The return policy is outlined below for orders outside the USA:
You have 10 days after order is marked as delivered to initiate a return.
Once initiated, you'll have 10 days to return the item(s).
You are responsible for all shipping charges incurred.
Once we receive the item(s) back, we will initiate the refund.
To be eligible for a return, items must:
There are exclusions which can be found further below.
At this time, we cannot offer exchanges for orders outside the USA.
Please mail any returns to:
Coconut Pops LLC
7780 Corporate Blvd
Unit 8301
Plain City, Ohio 43064
United States
We do not offer price adjustments at this time.
For more information on all the above, check out our FAQ page here.
Orders placed on or between November 16-December 25 will be eligible for extended returns (USA only) + exchanges (worldwide) until January 10, 2025.
Note that orders placed during the Black Friday Sale are only eligible for exchange (USA only).